2 Years - Jayrad Range
2 Years – Value Range
2 Years – High Performance Radiators
1 Year – 4WD/Off-Road, Industrial, Commercial, Courier and Taxi Vehicles
Radiator assemblies and associated parts manufactured or supplied by CoolDrive are warranted to be free from any defects in material and workmanship and shall be suitable for installation in the specified vehicle application for a period of 24 months (two years) for our Value range of radiators from the date of purchase, OR 50,000km (whichever occurs first). In the case of our JayRad range of radiator assemblies, we have a four year warranty on the radiator assembly from the date of purchase, or 100,000km which ever come first. The warranty period for 4WD/off-road, industrial, commercial, courier, and taxi vehicles will be one year (12 months) from the date of the purchase, OR 25,000km (whichever occurs first).
To receive the extended 4 year warranty on the JayRad range of radiators, the vehicles cooling system must be serviced (cooling system flush and replacement of coolant compliant to vehicle manufacturers specification) every 12 months (or 25,000kms – whichever occurs first) by a qualified radiator specialst. Proof of service (date of service and service specialist who conducted the service) must be recorded on the extended warranty claim form. Claims submitted without this information correctly recorded on the extended warranty claim form will be summarily rejected. This warranty is conditional and limited, and is in addition to any rights conferred on the repair centre and/or its agent and includes any remedies or obligations imposed on CoolDrive Distribution by the Trade Practices Act of 1974 (CTH) and any corresponding State or Territory legislation rendering void the exclusion, restriction or modification of terms implied in respect of the supply of goods and services.
Please note: The radiator installer must be aware of CoolDrive Distribution’s warranty and installation procedure on pages 9 and 11 of the engine cooling catalogue (online version available HERE)(also see installation instructions inside the envelope inside the box) before any work or installation is carried out. The Jayrad extended warranty sheet must be completed by a specialist installer. The vehicle owner must keep the warranty sheet to record service intervals for submission to CoolDrive in the event of a warranty claim, otherwise, liability in the case of a warranty repair or replacement rests upon the installer. In the case of a vehicle owner who installs a complete radiator assembly or component part into his/her own vehicle, he/she must also be aware of, and carry out correctly, the installation procedures and complete the installation details on the CoolDrive Warranty sheet.
The following conditions are not covered by warranty where:
Where such limitation or liability is not prohibited or void under any legislation or other statutory provisions, the liability of CoolDrive Distribution to the service centre installer for any loss or damage (including any consequential or economic loss) arising directly or indirectly in connection with the specified products, the supply of the specified products, or the supply of any services (including but not limited to training in relation to the repair or servicing of specified CoolDrive Distribution products) shall be limited to any of one or more of the following as determined by CoolDrive Distribution in its absolute discretion.
Note: Warranty claims will not be accepted where the amount of the claim exceeds the cost of the replacement assembly or component.
CoolDrive’s claim procedure is designed to rectify warranty faults with minimum inconvenience and at no cost to our customers. It is offered in good faith and requires CoolDrive Distribution to supply replacement products as quickly as possible on the basis of subsequent proven liability. In the event that subsequent inspection shows CoolDrive Distribution not to be at fault and the claim for warranty is declined, the customer will become liable for the cost of the replacement part(s) and freight will be debited from the customer’s account. Conditions under which warranty will be given (and express exclusions) are detailed in our Warranty Policy.
All purchases of goods are made conditional upon acceptance of CoolDrive Distribution’s stated Terms and Conditions of Sale and Warranty Policy.
Note: In the event of a warranty claim, CoolDrive Distribution or its representative must be advised and approval obtained before any repair work is performed or replacement made.
To facilitate prompt authorisation, the following details are required and can be found on the CoolDrive Distribution website (www.cooldrive.com.au)
Warranty Claim Forms are found on the CoolDrive Distribution website and on the back of our scribble pads supplied to customers. The completed form and warranty product (if applicable) must be returned to CoolDrive Distribution within 28 days of failure by the freight carrier nominated by CoolDrive.
In the event that a claim is made for a replacement part, the replacement will be dispatched as quickly as possible. Upon receipt of the claimed defective product via CoolDrive Distribution’s nominated freight carrier, the product will be inspected to ensure warranty compliance. In the event that the claim is declined because it is not covered by our warranty policy, the cost of the replacement part plus freight costs, if any, will be debited to the customer’s account, and the faulty product will be returned to the customer’s local CoolDrive distribution branch or branch they do business with.