CoolDrive Auto Parts Radiator Product Warranty Policy

1. Definitions

"Australian Consumer Law" means the Australian Consumer Law set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth) as given effect under Part XI of the Competition and Consumer Act 2010 (Cth), and under the same or similar provisions of the Australian Consumer Law and Fair Trading Act 2012 (Vic) (as amended or replaced from time to time).

"Buyer" or "you" means the person, firm or corporation to whom the order is addressed.

"Consumer" means a consumer within the meaning of section 3 of the Australian Consumer Law.

"CoolDrive" means CoolDrive Auto Parts Pty Limited.

"CoolDrive Product Warranty" means the CoolDrive Radiator and Engine Cooling Products Warranty set out in the table in clause 3.

"Non-excludable Obligation" means any implied condition or warranty, provision, the exercise of any right or remedy (including a right to indemnity), or the imposition of any liability, implied or conferred under the Australian Consumer Law or any other statute where to exclude, restrict or modify its application would:

(a) contravene that statute; or

(b) cause any term of this Warranty Statement to be void.

"Qualified Person" means a radiator repairer / specialist or mechanic that holds all necessary qualifications as required by the laws of the State or Territory in which they provide services.

2. Non-excludable Obligations

APPLICATION OF CONSUMER LAWS

The benefits of this Warranty are in addition to any other rights and remedies available to the Purchaser under the law.

Nothing in this Warranty is intended to have the effect of contracting out of any applicable provision of the Australian Consumer Law or the New Zealand Fair Trading Act 1986, except to the extent permitted by those Acts.

The Australian Consumer Law requires the inclusion of the following statement in any warranty in respect of goods supplied to a consumer as defined under the Australian Consumer Law:

“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

For the avoidance of doubt, nothing in this Warranty Statement operates to exclude, restrict or modify any Non-excludable Obligation.

3. Product Warranty Table

Radiator assemblies and associated parts manufactured or supplied by CoolDrive are warranted to be free from any defects in material and workmanship and shall be suitable for installation in the specified vehicle application. The period of Warranty shall be according to those listed in the Product Warranty Table.

To receive warranty on any radiator or heater core, the vehicle’s cooling system must be serviced (cooling system flush and replacement of coolant compliant to vehicle manufacturers specification) by a Qualified Person. Proof of service (date of service and service specialist who conducted the service) This warranty is conditional and limited, and is in addition to any rights conferred on the repair centre and/or its agent and includes any remedies or obligations imposed on CoolDrive by the Trade Practices Act of 1974 (CTH) and any corresponding State or Territory legislation rendering void the exclusion, restriction or modification of terms implied in respect of the supply of goods and services. 

Conditions

Please note: The radiator installer must be aware of CoolDrive’s warranty and installation procedure. A copy is available via the CoolDrive website.  In the case of a vehicle owner who installs a complete radiator assembly or component part into his/her own vehicle, he/she must also be aware of, and carry out correctly, the installation procedures and complete the installation details on the CoolDrive Warranty sheet.

The warranty will only apply if a CoolDrive assembly of suitable type and specification is correctly installed in the vehicle.

The warranty will only apply when, prior to installation, the cooling system of the vehicle has been thoroughly checked and prepared in the following manner:

1. Before the removal of the old radiator the cooling system must be tested for any evidence of stray electrical current. The source of any current in the cooling system must be identified, then repaired or neutralised. A reading of more than 0.03 volts or a positive (red light) indicates a damaging current is likely to be present in the cooling system.
2. The coolant in the system must be drained, replaced with water and treated with a recommended cooling system flush, removing sludge, coolant residues, and mineral metal /metal deposits.

The warranty will only apply when the new radiator assembly has been properly installed in accordance with the vehicle manufacturer’s requirements and having adhered to CoolDrive installation procedure.

The warranty will only apply when the selected coolant and service schedule meets or exceeds the standard requirements of the vehicle manufacturer. Alternatively, a suitable aftermarket coolant may be installed using the correct coolant type, composition and dosage rate, as specified for the vehicle, which meets or exceeds the AS/NZS 2108.1-1997 standard.

Warranty Exclusions

The following conditions are not covered by warranty where:

The radiator assembly is not fitted in accordance with CoolDrive’s preparation and installation procedures, including the correct use of suitable coolants by any company or person.

The product chosen for installation is not suitable or specified for use in the vehicle, or has been repaired, replaced, modified or altered without the consent of CoolDrive Auto Parts.

There is evidence of Internal or External corrosion.

Consequential damage arising from the negligence of any party has occurred.

A claim is received without a completed and signed claim form within 28 days of failure.  Freight arrangements and costs are at the discretion of CoolDrive; any unauthorised freight costs will not be accepted.

Items or conditions designated as exclusive in the vehicle manufacturer’s warranty terms and conditions.

Exclusions and Limitation of Liability

Where such limitation or liability is not prohibited or void under any legislation or other statutory provisions, the liability of CoolDrive to the service centre installer for any loss or damage (including any consequential or economic loss) arising directly or indirectly in connection with the specified products, the supply of the specified products, or the supply of any services (including but not limited to training in relation to the repair or servicing of specified CoolDrive products) shall be limited to any of one or more of the following as determined by CoolDrive in its absolute discretion.

In the case of any specified products:

1. The replacement of the specified products or the supply of goods equivalent to the specified products.
2. The repair of such specified products
3. The payment of the cost replacing the specified products or of acquiring equivalent goods to the specified products.
4. The payment of the cost of having the specified products repaired.

In the case of any services:

1. The supply of the services repeated.
2. The payment of the cost of having the services repeated.

Warranty Claim Procedure

CoolDrive’s claim procedure is designed to rectify warranty faults with minimum inconvenience. Replacement products are charged to the Customer’s account until the item has been assessed for defects. In the event that subsequent inspection shows CoolDrive not to be at fault and the claim for warranty is declined, the customer will become liable for the cost of the replacement part(s). If the claim is upheld the customer will receive a credit on their account for the replacement unit.  Conditions under which warranty will be given (and express exclusions) are detailed in our Warranty Policy.

All purchases of goods are made conditional upon acceptance of CoolDrive stated Terms and Conditions of Sale and Warranty Policy.

Note: In the event of a warranty claim, CoolDrive or its representative must be advised and approval obtained before any repair work is performed or replacement made.

To facilitate prompt authorisation, the following details are required and can be found on the CoolDrive website (www.cooldrive.com.au) 

Dealer/Repairer Name

Contact Name

Phone Number

CoolDrive part number

Invoice Number

Part Description

Date Installed

Date Failed

Vehicle Make

Model

Year of Manufacture

Kms

Reason for the Claim (Please be explicit- this will speed up the processing of your claim. “NOT WORKING” is insufficient information)

Warranty Claim Forms are found on the CoolDrive website. The completed form and warranty product (if applicable) must be returned to CoolDrive within 28 days of failure by the freight carrier nominated by CoolDrive. 

For Replacement Parts

In the event that a claim is made for a replacement part, the replacement will be dispatched as quickly as possible.  Upon receipt of the claimed defective product via CoolDrive’s nominated freight carrier, the product will be inspected to ensure warranty compliance.  In the event that the claim is declined because it is not covered by our warranty policy, the cost of the replacement part plus freight costs, if any, will be debited to the customer’s account, and the faulty product will be returned to the customer’s local CoolDrive Branch.

Updated: October 2019

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