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16 Mar, 2020

As matters evolve, CoolDrive want to provide the most up to date information possible. We are also taking the opportunity to inform you of the precautions that CoolDrive will be undertaking to protect your staff and ours effective immediately.

Our highest priority is the health and wellbeing of our people, our customers and our communities – this is at the heart of our COVID-19 response. We are business as usual, however the way we do business will change in the short term to protect our people, partners, office locations, operations and our business continuity.

Please see below the changes we are implementing and business update:

Hygiene Practices:

Interaction with Sales Reps – We have asked our staff to please avoid shaking hands and where possible all contact with other people.

Hand Sanitizers – We are providing Hand Sanitizers where possible across the business with priority given to customer facing staff on the road and in our Branch Network.

Branch Cleaning – We will be working with our cleaners and staff to ensure a high level of cleaning is conducted in our branches particularly high contact surfaces.

Communication – We are in constant communication with our staff regarding the best hygiene practices to ensure we are doing everything possible to reduce any risk to our customers.

Changes to Business Practices Going Forward:

Proof of Delivery – Delivery drivers will be asking for a name only when delivering product as proof of delivery. For now, we will not require a signature to reduce risk from sharing pens etc.

Handling Product – We have asked that when product is delivered or at a Sales Counter that our staff place the product on the bench and do not hand the product directly to another person. This applies to handing out marketing material as well.

Product Supply:

We are monitoring very closely with our suppliers any possible delays or issues that may affect our supply chain. Over the recent days we have noted most of our China based suppliers are almost back to full capacity. 

CoolDrive source product from all around the world so anticipate any region-based restrictions to only affect some product lines.

We are committed to maintaining current supply levels to our customer base and we will keep you informed of issues that arise.

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